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"The quickest service we did on record was 8 minutes and 43 seconds." began testing its app in April with thousands of users in Washington, D.

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is able to offer quicker turnaround because of a nationwide towing network it acquired in 2013 from a 15-year-old roadside assistance company that in exchange took a 10% stake in the startup.

(Confidentiality agreements prohibit from naming the firm.) Leveraging its 12,000-member network, can match stranded drivers with nearby towing companies that are available, often connecting them within 30 seconds.

Though AAA has a roadside assistance app of its own, Spanos said customers ultimately are routed to a call center, further delaying the process.

It's not uncommon for Map Quest to receive calls from drivers whose cars are broken down on the side of the road.

"You'd be surprised some of the things we get from our users," Brian Mc Mahon, Map Quest's general manager, tells While most people would chalk this up to a tech-inept crowd not understanding the limitations of mapping software, the AOL-owned subsidiary—once the go-to destination for customized maps with turn-by-turn directions—decided to look into the problem.

Though it trails Google's and Apple's mapping apps, Map Quest is still chugging along, counting 44.4 million users across all platforms.To prove it's relevant in the mobile world, the company released an i OS 7-friendly app last fall that was rebuilt from the ground up with a few value-added features, such as the ability to find nearby hotels or gas stations; more recent integrations include Yelp and Open Table.Since its release, Map Quest reported a 23% increase in users and 39% jump in time spent on its app.Continuing on that trend, Map Quest on Monday began rolling out integration with Urgent.ly, an Aol-incubated startup that provides on-demand roadside assistance, into its mobile app.Capitalizing on the billion towing industry, differentiates its service from AAA and other auto club memberships by dispatching quicker service with a la carte pricing."We're delivering our service on average in under 30 minutes," said CEO Chris Spanos.

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